10 – In case of failure to meet any of these 9 commitments, handle any complaint sent by email to reclamation@ava.fr within 48 hours, providing a clear and well-reasoned response.
AVA Insurance was founded with a clear mission: to protect those who dare to cross borders, explore the world, and live their dreams.
As specialists in international mobility, tourism, and leisure, we are committed to providing comprehensive solutions for all types of travelers.
Our driving force? Your well-being and peace of mind.
Our distinctive touch? A clever blend of foresight and innovation to offer you tailored protection.
Sales Director
CEO
Alain Cordier, heir to a line of insurers and a passionate travel agent since 1974, decided to revolutionize travel insurance. At the time, only one offer existed on the market—rigid and standardized. He wanted something different: insurance that goes further, designed for every type of traveler.
Thus was born AVA, a creative and independent brand that puts its clients' needs at the heart of its solutions. Anticipation, comfort, and flexibility in its offerings would immediately shape its identity. Quickly, AVA made its mark and redefined the standards of travel insurance.
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In the 1980s, Alain Cordier reinvented insurance standards in partnership with AIG, starting with the "USA-CANADA" Carte Santé, the first insurance covering daily medical expenses. It was a huge success: 20,000 travelers adopted it each year.
Next came AVAssist, followed by the TOURIST CARD, a comprehensive package sold by the thousands.
In 1985, a new revolution emerged: the International Plan Santé, the first insurance dedicated to studying abroad!
AVA became the first advertiser of the GUIDE DU ROUTARD, guiding a new generation of adventurers.
Already essential for travel professionals, AVA expanded its reach to brokers. From there, new offers were born: SNOW PRODUCTS, INDIVIDUAL ACCIDENT CONTRACTS…
Vincent Cordier, passionate about technology, joined the venture! His idea revolutionized the sector: 15 insurance vending machines were installed in Paris airports, issuing certificates before boarding. A world first!
As Europe opened up, AVA created the INCOMING contract, insuring foreigners staying in France. Along the same lines, AVA Mission was launched: an unlimited annual guarantee for corporate employees who travel.
The website Ava.fr was born, making us the first travel insurer to offer online subscriptions for both individuals and resellers.
AVANTAGE was launched, the first annual plan offering unprecedented freedom compared to temporary insurance. The company then became a pioneer of long-term insurance.
AVA created ANNULATION TOUT SAUF, an ultra-flexible guarantee allowing travelers to cancel their trip for almost any reason. Another revolution that marked the industry!
Finally, the family adventure expanded with the arrival of Agnès Cordier, ready to write the next chapter of the story...
AVA, one of the last independent family-owned insurers, has embraced boldness for four generations. The company weaves new partnerships and continues to grow, always focusing more on customization. A true watchmaker of travel insurance.
After securing globetrotters and professionals with EXPAT and BUSINESS, AVA broadens its scope with LEISURE and GROUP solutions designed to support every adventure.
“Four generations of entrepreneurship have shaped us. Innovating independently is in our DNA,” says Vincent Cordier, CEO. With Alexandre’s arrival, the momentum is accelerating...
The Go by AVA brand, launched in 2019, became in 2023 a complete ecosystem with its app, offering information and inspiration to extend the travel experience. It is in this spirit that Go by AVA Family was born, bringing together adventure enthusiasts.
AVA is reinventing distribution with:
✅ Advanced affiliate systems and precise online tracking for our partners and brokers.
✅ Ready-to-use iFrames, integrable in just a few clicks to simplify subscriptions.
✅ An intuitive API to embed insurance into sellers' purchase flows.
✅ Smart comparison tools generating automatic enrollments.
AVA is not just insurance; it is a leading player in the travel sector, supporting individuals, businesses, and insurance organizations.
✅ For our travelers: Advice and solutions tailored to each need, whether for a simple weekend or a multi-year expatriation.
✅ For our distribution partners: A comprehensive and evolving offer, online subscription tools, and personalized support.
✅ For insurers: Rigorous financial flow management, precise reporting, and statistical analysis for better risk control.
Satisfied policyholders
Distribution partners
years serving travelers
1 – To offer a range of contracts meeting the needs of all types of travelers.
2 – To provide clear and precise documentation accessible 24/7.
3 – To maintain our contracts’ coverage at the forefront of the market and at the best price.
4 – To underwrite with internationally renowned risk carriers, as demonstrated by the long-standing AVA–AIG partnership, our firm’s historic key provider.
Our advisors are at the heart of our system: a versatile, available, and skilled team ready to support you.
5 – Respond promptly and courteously to all your questions at 01.53.20.44.20, Monday to Friday, from 9 a.m. to 6 p.m.
6 – Process your requests sent by email or mail within 48 hours, and certification requests within 24 hours.
7 – Send, within 48 hours upon request, a personalized assistance card along with the contract’s General Conditions to the insured, subject to payment of the premium.
8 – Settle compensation claims (with supporting documents) within 7 days, in accordance with the General Conditions.
9 – Continuously improve the tools that allow you to subscribe to and manage your contracts. The website is accessible 24/7 for both the insured and their advisor.
10 – In case of failure to meet any of these 9 commitments, handle any complaint sent by email to reclamation@ava.fr within 48 hours, providing a clear and well-reasoned response.
At AVA, you are never alone. We have brought together a team of passionate professionals ready to support you at every stage of your journey. Our customer service representatives are here to listen, advise, and guide you, from subscription to claim settlement.
Émilie
Nadine
Sophie
Quentin
Loubna
Oriane
Kenocha
At AVA, we create tailor-made solutions to meet the specific requirements of each trip. Whether for an international seminar, a conference, an extraordinary trip, or a special event, we design coverage tailored to each situation.
Thanks to our privileged agreements with our insurance partners, we develop 100% personalized protection for you, tailored to the needs of the traveler or organizer. Repatriation assistance, medical expenses, trip cancellation, baggage loss, civil liability, and more. Since 1981, we have mastered these essential guarantees to offer you reliable and comprehensive coverage. 💡
A specific request? Describe your needs by email and we promise to respond quickly!
