Send us your claim by email or by post.
AVA, Service Réclamation
25 rue de Maubeuge – 75009 Paris
A claim is a statement expressing a customer’s dissatisfaction with a professional. A service request, request for information, clarification, or opinion does not constitute a claim. (source: ACPR)
Processing times:
An acknowledgment of receipt will be sent to you within 10 days, and you will receive a response within 60 days (except in cases of particular circumstances leading to a longer processing time, in which case we will keep you informed).
Further steps:
In case of dissatisfaction regarding the conclusion or execution of a contract, the Insured or Beneficiary may contact the Insurer through their usual contact person or the Customer Service at the address provided in the General Conditions, under the section CLAIMS – MEDIATION.
In accordance with regulations and as a member of PLANETE CSCA (French Insurance Brokerage Association), we have access to the services of an independent mediator. Learn more.
Contact details of our supervisory authority:
ACPR
4 Place de Budapest,
CS 92459
75436 Paris Cedex 09
At AVA, we create tailor-made solutions to meet the specific requirements of each trip. Whether for an international seminar, a conference, an extraordinary trip, or a special event, we design coverage tailored to each situation.
Thanks to our privileged agreements with our insurance partners, we develop 100% personalized protection for you, tailored to the needs of the traveler or organizer. Repatriation assistance, medical expenses, trip cancellation, baggage loss, civil liability, and more. Since 1981, we have mastered these essential guarantees to offer you reliable and comprehensive coverage. 💡
A specific request? Describe your needs by email and we promise to respond quickly!
