As the data controller, AVA collects and processes personal data in compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation – GDPR), as well as the amended French Data Protection Act (Law No. 78-17 of 6 January 1978).
AVA may collect the following categories of personal data:
The data collected is adequate, relevant, and limited to what is necessary for the purposes of processing.
At the latest, at the time of data collection, AVA provides the data subjects with the information required by applicable regulations (Articles 13 and 14 of the GDPR).
Collected data must be accurate and complete. We reserve the right to contact you to verify the information you provided and, if necessary, to complete your file.
Your data is collected for specific, explicit, and legitimate purposes. Only data necessary for these purposes is collected.
Your data may be used for the following purposes:
The processing of your data, in accordance with Article 6 of the GDPR, is based on:
The collected data may be used internally by AVA and shared with personnel responsible for contract execution, as well as our partners and agents. If applicable, data may be transmitted to co-insurers, reinsurers, professional organizations, and guarantee funds.
No personal information of users of the www.ava.fr website is published without the user’s knowledge, exchanged, transferred, assigned, or sold on any medium to third parties. Only in the event of a sale of AVA and its rights could such information be transferred to the potential buyer, who would be bound by the same data protection obligations towards the users of www.ava.fr.
The mandatory or optional nature of your responses and the potential consequences of not responding are specified at the time of data collection.
In case of false declarations or omissions, consequences may include the nullification of the subscribed contract (Article L.113-8 of the Insurance Code) or reduction of indemnities paid (Article L.113-9 of the Insurance Code).
In accordance with Articles 49 to 56 of the amended French Data Protection Act and Articles 15 to 21 of the GDPR, every user has:
AVA commits not to retain your data beyond the period necessary for the purposes for which they are processed.
If you subscribe to an insurance contract with an AVA partner insurer, your personal data will be retained by AVA for 3 years after the end of your contract.
Where your consent has been obtained for certain data processing, you may withdraw your consent at any time.
You can exercise this right, as well as those in section 1.6, by sending a written and signed request, specifying the address for response, to:
By mail: AVA Customer Service, 25 rue de Maubeuge, 75009 Paris, France;
By email: dpd@ava.fr.
In case of persistent disagreement regarding your data, you have the right to lodge a complaint with the French Data Protection Authority (CNIL) at:
CNIL
3 Place de Fontenoy
TSA 80715
75334 PARIS CEDEX 07
or via their website: www.cnil.fr
AVA implements appropriate technical and organizational measures, compliant with industry standards, to ensure the security of personal data transmitted, stored, or processed, protecting it against destruction, loss, alteration, unauthorized disclosure, or accidental or unlawful access.
However, confidentiality of internet exchanges cannot be guaranteed. Each user is responsible for taking appropriate measures to protect their own data (especially login credentials and passwords) and their devices from malware or other threats.
Browsing the www.ava.fr website may lead to the installation of cookies on the user’s computer. A cookie is a small file that does not identify the user but records information about the navigation of a computer on a site. Cookies are stored on your device; therefore, we never store cookies in our systems nor share them with third parties. The data obtained is intended to facilitate future navigation on the site and to enable various traffic measurement and better understand user profiles.
After reading our cookie notice banner, you may accept or refuse cookies.
Refusing cookies may result in being unable to access certain services. However, users can configure their browser to refuse cookies:
Internet Explorer™: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies
Safari™: http://www.apple.com/fr/privacy/use-of-cookies/
Chrome™: http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647
Firefox™: https://support.mozilla.org/fr/kb/bloquer-cookies-firefox-focus-android
Opera™: http://help.opera.com/Windows/10.20/fr/cookies.html
Your consent to cookies is valid for no longer than 13 months. Upon expiration, your consent will be requested again. AVA commits not to extend cookie lifetimes beyond this period.
At AVA, we create tailor-made solutions to meet the specific requirements of each trip. Whether for an international seminar, a conference, an extraordinary trip, or a special event, we design coverage tailored to each situation.
Thanks to our privileged agreements with our insurance partners, we develop 100% personalized protection for you, tailored to the needs of the traveler or organizer. Repatriation assistance, medical expenses, trip cancellation, baggage loss, civil liability, and more. Since 1981, we have mastered these essential guarantees to offer you reliable and comprehensive coverage. 💡
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